All Channels in One Place.
OTA, WhatsApp, SMS, Email & Web Chatbot.
Consolidate inquiries from Booking.com, Expedia, Twilio WhatsApp, SMS, Outlook/Gmail, and your website chatbot into one collaborative front desk. Zero tab switching, zero lost messages, and staff-guarded AI replies powered by live BookVisit inventory.
One Collaborative Desk for Every Guest Conversation
Filter and reply to conversations across WhatsApp, Booking.com, Expedia, SMS, Email, and your website chatbot without ever leaving Guest XP. Front desk agents see real-time message streams, interactive BookVisit service actions, and one-click staff-guarded AI replies.
We loved our room with the sea view last November. Can we request the same corner suite again?
Welcome back Sophia! Absolutely, Suite 304 has been blocked for your stay. Chilled champagne will be waiting for you upon arrival 🥂
Wonderful, thank you! Could we also reserve a table for 2 at Veranda Grill around 20:00 on Friday, and is a late check-out possible on Sunday?
“Certainly Sophia! Table for 2 is reserved at Veranda Grill for Friday at 20:00. We also extended your Sunday check-out to 13:00 with our compliments ✨”
Respond to Room Availability Inquiries in Seconds
When group organizers or returning VIPs email reservations, Guest XP opens automatically alongside the thread in Outlook. It queries live BookVisit inventory for room categories and pricing, then generates a polished draft ready to insert and send with one click.
Executive Offsite: 4 Superior Rooms & Sauna Availability — Oct 14–16?
Hi reception team,
We are organizing an executive leadership offsite next month from October 14 to 16 (2 nights, 4 colleagues).
Do you have 4 Superior King rooms available with breakfast included, and could we also arrange private access to the rooftop sauna lounge on Tuesday evening?
Best regards,
Elena Lindqvist
VP People & Culture • Nordic Enterprise AB
Elena Lindqvist
VP People & Culture @ Nordic Enterprise
Hi Elena,
We'd love to host your offsite! Live BookVisit inventory confirms 4 Superior King rooms available Oct 14–16 at 2,350 SEK/night with breakfast included.
Private rooftop sauna access is pre-blocked for Tuesday Oct 15th (18:00–20:00) with our compliments.
Shall I confirm directly to your Nordic Enterprise corporate folio?
Best regards,
Gothenburg Boutique Reservations
Staff guarded • Insert, review & send with 1 click
Convert Visitors into Direct Bookers Right on Your Website
Never let an evening browser leave for an OTA. Guest XP's Web Concierge answers questions about breakfast, parking, and spa rules in real time, while displaying bookable room cards connected straight to your BookVisit engine.
Hotel Concierge
Ask me anything • Live Booking Engine
Superior Double Room
Room ratesQuiet room facing courtyard garden — Suitable for 2 persons
Turn Casual Website Browsers into Confirmed Direct Bookings
When a guest visits your website at 23:00 asking for room availability, they won't wait until morning. Guest XP's Web Concierge queries BookVisit in real time, displays interactive bookable room cards, and closes the reservation before they give up and book on an OTA.
Zero Commission (Save 15–25%)
Direct booking flows keep all room revenue with your property, eliminating expensive commission fees from Booking.com or Expedia.
Real-Time BookVisit Inventory
Live rate queries, package add-ons, and room availability guarantee accurate pricing with zero overbooking risk.
Trained on Your Property Bio
Confidently answers questions regarding check-in times, breakfast hours, parking, dog surcharges, and spa reservations.
Seamless Reception Handover
Complex VIP requests or group inquiries escalate automatically into the Unified Inbox for front desk follow-up.
Your Guests Pick the Channel. Your Team Works One Screen.
Eliminate disjointed staff accounts, scattered mobile phones, and unanswered OTA threads. Every conversation flows into a unified record synced with your VisBook stays.
Verified WhatsApp Business (Twilio)
Connect your hotel's official WhatsApp Business number via our native Twilio integration. Deliver pre-arrival check-in info, dining menus, and in-stay concierge support. Among Swedish guests, WhatsApp holds a 72% share vs SMS.
Booking.com & Expedia Messaging
Never log in to the Booking.com Extranet or Expedia Partner Central to answer room preference requests. Inbound messages appear automatically in the Unified Inbox and replies write back instantly.
Carrier-Direct Two-Way SMS
Universal fallback for international travelers without roaming data or WhatsApp. Instant delivery for critical arrival alerts, room readiness notifications, and late-night checkout requests.
Microsoft Outlook 365 & Gmail
Native sidebar add-in for Outlook desktop and web. Review guest loyalty history, past review ratings, and draft AI availability offers straight from your email client without opening your PMS.
24/7 Web Concierge & Booking
Lightweight chat widget for your website that answers traveler questions around the clock, checks live BookVisit room availability, and routes reservations directly to your checkout.
Internal Shift Notes & Handovers
Leave internal notes on guest threads that only front desk staff can see. Hand over VIP arrival requests, special dietary tags, and room adjustments seamlessly across shifts.
One Inbox for Every Channel. No Guest Left Waiting.
Join leading Nordic boutique hotels and resorts running their multichannel desk through Guest XP. See how your front desk can save hours every week while elevating guest satisfaction.