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Visit Group

Official Ecosystem Partner

Know every guest. Right inside your PMS.

Guest XP turns scattered bookings, messages and reviews into one living guest profile, embedded in VisBook & BookVisit, so every team can recognise, delight and rebook every guest.

Book a 30-Minute Demo See it inside VisBook

60+ hotels live · 6M+ guest profiles · GDPR Compliant · EU Cloud Infrastructure

Guest Profile

Live in VisBook

Sophia Lindqvist 🇸🇪

VP People & Culture @ Nordvik Holding

ReturningVIPLoyalChampagne Lover

Welcome back, Sophia.

3rd stay · Loved the sea-view corner suite last November

3

Stays

5.0★

Review

Suite 304

Oct 22

Before arrival

Ensure chilled Henriot Brut is placed in Suite 304 before 15:00VIP Amenity
Confirm corner Suite 304 sea-view allocation with HousekeepingRoom Pref

Returning guest detected3rd stay · Loyal

WhatsApp pre-arrivalRead · 2 min ago

AI reply draftedLate check-out request

LinkedIn matchVP People · B2B lead

Trusted by 60+ hotels across the Nordics

One platform

One 360° guest profile. Across all your properties.

Front desk, marketing, sales and management all work from the same living profile, each in the tool they already use.

Embedded Guest Experience

The full guest profile opens inside VisBook & BookVisit. Your team never switches tabs.

VisBook · Arrivals today

Sophia Lindqvist304
Alexander Bergström212
Malin Ekström201
Henrik Sjöberg205

Sophia Lindqvist 🇸🇪

VP People & Culture @ Nordvik Holding

ReturningVIPLoyal

3rd stay · 5.0★ · Suite 304

Champagne in suite before 15:00

72% WhatsApp vs SMS

Unified Inbox

WhatsApp, SMS, email and OTA messages in one desk, with AI drafts.

WhatsAppLate check-out on Sunday?

Booking.comParking for 2 cars?

EmailGroup dinner for 12 guests

AI draft ready · checked against live BookVisit inventory

Guest Journey

Ten automated stages, from booking confirmation to the next direct booking.

BookingIn-stay upsell Rebook

Marketing Campaigns

Segments built from real stays, not guesswork.

Segment · Spa lovers

Booked a spa add-onNot back in 4+ monthsLives < 250 km

Email + WhatsApp broadcast

Named delegates

Conference Portal

Every delegate becomes a known guest, allergies included.

Delegate registration

Malin Ekström · Design Principal

Nut allergyRoom 201

Synced to VisBook folio & kitchen

Sales CRM

A hotel-native pipeline for group conferences and offsites.

Autumn Strategy Retreat

Annual Partner Summit

Executive Buyout Retreat

~40% LinkedIn match

OSINT Lead Intelligence

Spot the decision-makers already sleeping in your rooms.

Alexander Bergström

Senior Partner @ Northstar Capital

LinkedIn match→ Offsite lead in CRM

CDP & Enterprise BI

Your guest data, streamed live into your own lakehouse.

VisBook→Guest XP CDP→Apache Iceberg

Microsoft FabricSnowflakeBigQueryDatabricks

Natively embedded across the Visit ecosystem

See all PMS integrations →

Customer stories

Turning “have you been here before?” into “Welcome back!”

Ästad Vingård

Vineyard, spa & 80+ rooms

Our industry will always be about human contact and service, and by knowing a little more about the guest we could give our staff better opportunities to deliver that little extra.

One guest profile across rooms, spa and dining
Visible to every department, right inside VisBook
Less manual work searching across systems

Hotel Director, Ästad Vingård

Ellery Beach House

Stockholm archipelago · ESS Group

of returning guests welcomed back by name

more personalised guest interactions

“The behaviour change in our team […] has been really fantastic. The results speak for themselves.”

Theodor Axelsson Lindgren

Guest Experience Manager, Ellery Beach House · ESS Group

Your next guest has stayed with you before. Will your team know?

See Guest XP inside your own PMS in a 30-minute demo.

Book a 30-Minute Demo Explore the platform